General Conditions of Sale
1.1. The Company: Dr. Stephen Geoffrey Chapman
Whitfield as a self-employed worker with fiscal ID number ES-58493605M and fiscal registration address as El Cuetu 11, 33310 Villaviciosa, Spain. The main telephone contact number is +34 663827706. The Company may also be comprised of and count on the services of other
support/administrative personnel or additional employees.
1.2. User: corresponds to a person over the age of 18 years who uses the services advertised in the Website www.stevechapman.es having
accepted the general conditions of sale.
1.3 Service: a Service may be a medical consultation provided telematically (videoconference or telephone call) or the undergoing of
clinical laboratory tests in collaborating laboratories who already have the required approval for such tests. Copying, duplication, redistribution, commercialisation are prohibited as is any other activity to which this Site or the Services comes be subjected. The description of the Services may be modified by the Company with no prior warning and the User should be aware of these changes before entering into a new purchase.
1.4 The Terms and Conditions are binding and mandatory reading for the entry and use of the Service, without threatening the
full validity of any other documentation that the User has signed.
1.5 Site or Website: corresponds to the Website www.stevechapman.es
- Conditions of use of the Services of www.stevechapman.es:
2.1 Prior to Reading these conditions, in order to Access, browse and/or use the Website, the User has read the Legal Warning, the
Upon making use of this Website or entering into the acquisition of Services the User is aware that he/he is bound by these conditions and the abovementioned items, and should therefore not make use of the Website if he/she is not in agreement.
The design of www.stevechapman.es and the Services offered in the shop fulfil current Spanish law regarding data
protection, data communication, purchase of sales orders that come into play in the transaction, data of a medical nature, data regarding sexuality, e-commerce services, remote medical consultation performance, with compliance being the following legal basis:
- Recommendations of the Central Ethics Commission
“Telemedicine in the act of medicine” from the 10th June 2020, College of Physicians of Madrid.
- Law 34/2002, of the 11th July, regarding electronic commercial activities.
- Royal decree 1163/2005, of the 30th September, pertaining to the the public trust mark in the services of the information
society and how electronic commerce is regulated, as well as the requirements and the granting procedure.
- Royal decree 1/2007, of 16th November, in which text was approved underlining the general Law in Defence of Consumers and
Users and other complimentary laws.
- Law 3/2018, of the 5th December, of Personal data Protection and guarantee of digital rights.
- Ruling of the EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of
natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
2.2. Current laws in other countries may vary and the User accepts that if he/she navigates in this Site or makes a purchase of the
offered Services he/she does so in accordance with Spanish legislation. The Company does not guarantee that the Website is in compliance with legislation from other countries, neither partially nor in its entirety, and renounces any responsibility that may arise from said access, being similarly unable to guarantee the provision of services outside of Spain.
2.3. On making the purchase of a Service, and clicking on “Buy”, the User confirms that he/she has read, understand, and accepts
without restriction the general Conditions of Sale in the quality of User.
2.4. The User declares and guarantees that he is empowered to accept the Terms and Conditions and comply with them
2.5. The Service consists of the possibility for the User to undergo a remote consultation, not face-to-face, of a virtual nature by
video call or telephone call, with the doctor Dr. Stephen Chapman and it is independent of the country where the User is or where Dr Stephen Chapman may be located.
The Service may also consist of carrying out laboratory tests in a laboratory collaborating with the Company in a city in
Spain. The centre will be chosen by the User before making payment and, by clicking on “Buy”, the User agrees to carry out the blood extraction / collection of biological samples in the previously selected centre. The collaborating laboratory centres have the necessary regional authorization as Clinical Analysis Centres.
2.6 The User cannot make fictitious or false purchases. Nor can he/she request clinical tests or a medical consultation for
a real or fictitious third person. A purchase of this nature will be cancelled by the Company and the case will be reported to the relevant authorities. In case that the Company were to detect an unintentional error in the personal data provided to the Company, the User may contact them to make changes.
2.7 The Company may inform Users of issues regarding the use of the Service and its effects, by means of a general notice on the
Site, text message, WhatsApp® message or email message to their email address or the mobile telephone number registered in the User’s information. The User accepts that communication with the Company are electronic and by telephone, that is, remotely.
2.8 For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that any contract,
notification, information and other communications sent to the User electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and / or communicate with the Company via the contact details provided in these Conditions and,
where appropriate, through the contact forms of the Website.
Likewise, unless otherwise stipulated, the Company may contact and/or notify the User using his/her email or by telephone.
The appropriate details for contacting the company are by the phone number +34 663827706, with telephone conversations, SMS, voicemail and WhatsApp® or by email email@example.com
2.9. The User understands and accepts unrestrictedly that the Company reserves the right to suspend and / or stop providing the
Service, without prior notice and / or prior act. This will not generate, under any circumstances, any possibility of claim in favour of the User.
2.10. The Service is subject to the technical availability of internet access or connectivity services that the User
possesses and the equipment they wish to access, which depends exclusively on the User him/herself.
2.11. The Company is not liable for errors, shortcomings or omissions arising from the use thereof and does not grant its
Users tacit or express guarantees, including without limitation of any kind, absence of computer viruses, warranty for infringement of third party rights, domains, domain titles, or services, losses, direct or indirect expenses, interruption, delay, defect, error, omission, failure of the Service or line, etc., inherently or consistent with the use of the Service. Therefore, under no circumstances will the Company, with the extent admissible under the applicable law, be responsible for any damage that Users may suffer from the use of the Service.
2.12. In the event that the personal information that the User provides is erroneous, incomplete or false, making it impossible to
effectively verify and identify the User, the Company will have the right to cancel the account, being exempt from any responsibility or compensation towards the User.
2.13. Any breach by the User of his obligations or unauthorized use of the Service will result, at the Company’s own and exclusive
discretion, in the cancellation of the authorization by the User to operate the Service. Notwithstanding the foregoing, the User accepts that the Company may suspend the User’s authorization to operate if, in its sole discretion, activities not authorized by the applicable regulations or due under the User’s account are being carried out.
- Prices and payment methods:
3.1 The prices shown on the Website are final, in Euros (€) and include taxes, unless by legal requirement, especially in
relation to VAT, a different value is indicated and applied.
3.2 According to Law 37/1992, of December 28, on Value Added Tax (VAT), the care provided by doctors and professionals in the health
sector with official qualifications together with the services of hospitalization, diagnosis, prevention and treatment of diseases are not susceptible to VAT.
3.3 Prices may change at any time, but possible changes will not affect orders or purchases in respect of which the User has
already received an order confirmation.
3.4 Payments can be made through the system PayPal® with the User’s own account of said application or by credit/debit cards that
the User confirms as his own when clicking on “Buy”
- Returns, withdrawal cancellations and postponements:
4.1. The User who makes a purchase of services on the Website has the right to withdraw from said purchase within a period of 14
calendar days without the need for any kind of justification.
4.2. In cases where the User acquires the remote medical consultation Service, there is a modification of this right to
withdrawal: this withdrawal period will expire twelve hours prior to the exact time of the booked and paid appointment. In the period prior to 12 (twelve) hours prior to the time of the medical appointment, any notification to the Company from the User by email, in writing, or by telephone, with its due confirmation of receipt from the administrative team of the Company constitutes
a legitimate right of withdrawal and scheduling of an alternative appointment at no additional cost to the User.
4.3. In cases where the User acquires the clinical analysis service, there is an additional modification of this right; this
period shall expire at the time of blood collection or handing in by the patient of his biological samples to the collaborating laboratory.
4.4. To exercise this right of withdrawal, the User must notify his/her decision to the Company. You can do so, where appropriate,
through any of the contact methods mentioned in section 2.8.
4.5. The User, regardless of the means he/she chooses to communicate his decision, must express clearly and unequivocally that it is
his/her intention to withdraw from the purchase contract.
4.6. To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to
withdraw is sent before the corresponding period expires.
4.7. In case of withdrawal, the Company will reimburse the User for all payments received without any undue delay and, in any case, no
later than 14 calendar days from the date on which they are informed of the decision to withdraw by the User. The same payment method used for the initial purchase transaction will be used. This refund will not generate any additional cost to the User.
4.8. In the event that 30 days have elapsed since the order for laboratory tests has been made, without the blood
extraction/collection of biological samples having been carried out, the Company will assume that the User wishes to withdraw from the contract and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be returned to him/her.
4.9. In case of purchasing the Medical Consultation Service, if the User is unable to keep the consultation at the time chosen by
him/her, he/she must inform the Company within 12 hours prior to the scheduled time. Otherwise, the Company will not refund the amount of the consultation, and it will be necessary to purchase a second consultation if the User wants to make use of this service.
- Terms and Conditions specific to the purchase of the Medical Consultation Service
5.1. Access is voluntary for the User and does not replace a face-to-face consultation with a medical professional.
5.2. The final decision on the mode of contact (call, audio only, or video call) will be made exclusively by Dr. Stephen Chapman.
5.3. The Service is not an emergency medical service. If there is an emergency, the User must dial 112 or the emergency services
number in their country. The Service does not contemplate and should not be used for medical problems that endanger life or that may cause immediate threat to function of the patient.
5.4. It will be necessary to sign an additional consent form on the use and protection of your personal data relevant to a
medical consultation. This document will be sent electronically to the User and signed before the medical consultation is carried out. The Company reserves the right not to carry out the medical consultation if this consent has not been previously granted at the time of the remote meeting.
5.5. The User can freely choose the date and time of the consultation via the calendar provided by the Company when making the
purchase. He/she may also make changes to the scheduled date and time as long as they comply with clauses 4.8 and 4.9 of this document. The Company reserves the right to reschedule the time of the consultation for reasons of workload or availability without extending the waiting period more than 5 working days.
5.6. It is hereby expressly stated that the information or advice provided through the remote consultation will not include
a physical examination. Dr. Stephen Chapman assumes no clinical responsibility for an error in diagnosis due to the absence of a physical examination. However, the doctor will indicate to the User if he considers that a physical examination is essential to reach a firm diagnosis. In addition, in case of a partial impact on the chances of reaching a diagnosis, this will also be made clear to the patient during the consultation and / or in writing in the medical report. The User accepts this limitation of the remote consultation and the
medical consequences that may arise. The doctor can take the decision that it is essential to refer the patient to another doctor where a face-to-face consultation can be carried out with the possibility of physical examination.
5.7. The consultations that the User has with the Company’s doctor will not be recorded in order to guarantee the confidentiality
of the information that is poured into it, and to safeguard and preserve medical secrecy, without prejudice to the data entry of the patient’s medical history by the intervening professional.
5.8. The consultation will probably last between 15 and 35 minutes depending on the needs of the User or the doctor, detected
during the consultation. Further follow-up consultations carried out later, in which the same ailments are treated, are free and unlimited. The doctor is the one who will decide if the follow-up consultations are relevant to the medical
topic of interest or if they have moved to a new topic, which requires the purchase of a new medical consultation.
5.9. If the quality of the telephone line at the time of carrying out the medical consultation prevents the consultation from being
carried out correctly, the doctor reserves the right to suspend the telephone meeting and reschedule it for another time. If the consultation is interrupted more than 10 minutes for reasons beyond the company’s control, it reserves the right not to reschedule the consultation and the User must pay for a new consultation.
5.10 The doctor may invite the User to provide images taken by him/her (photographs or video) of possible lesions. The doctor will
indicate to the User if he considers the images of sufficient quality to help with diagnosis, and if not, he will state this as such to the User during the consultation and in writing in the medical report. The User accepts this limitation of diagnosis by remote imaging and the medical consequences that may arise.
5.11. Electronic prescription: The prescription will reach the User in digital format either by the REMPE® system (in Spain) or as a
scanned prescription for use in other EU countries. It will be sent, to his/her mail, together with the indications of how to take the medication. To purchase the medicine, it may be necessary for the User to print the prescription that has been sent to his mail.
5.12. A clinical summary will be prepared by the doctor following the consultation with annotations regarding the clinical
history, recommendations for treatment, follow-up and additional comments for other health professionals who could become involved in the clinical case.
5.13. The Company reserves the right to suspend follow-up medical/clinical dialogue with the User if they consider that the
means of email, WhatsApp or telephone, that is, the remote methods, are counterproductive or contraindicated from the point of view of the clinical well-being of the patient.
- Terms and Conditions specific to the purchase of the Laboratory Test Service:
6.1. If the User chooses the service of undergoing a laboratory testing, he/she gives his express consent to the performance of said
tests by pressing the “BUY” button. Before making a purchase of a laboratory test, the User must be satisfied with the limitations of the
sensitivity and specificity of the purchased analyses. The User has read the performance data of the tests that is published on the Website and has been able to contact the Company to resolve doubts surrounding this issue. Similarly the User accepts that a decision may be taken by the laboratorio to include in the PCR screen additional sexually transmitted pathogens when the pharyngeal or rectal PCR screen has been selected. The broadening of the screening test would occur only for the logistical reason that a more complete PCR array is available eariler than the more resticted one, hence improving the turn around time for results reaching the patient. The User has read the information provided about this issue in the full product description and he/she gives his express consent to the performance of said tests by pressing the “BUY” button. The User will not have to meet the costs of any of these additional tests being performed.
6.2. The User will be free to choose a laboratory where the blood extraction / collection of biological samples for laboratory
testing will be carried out, before making any payment. The User confirms his/her availability to travel to the selected centre and will assume the costs and inconvenience of travel.
6.3. The User will receive automatic confirmation of the purchase of the laboratory tests. The test request form will be sent by
email, except in cases where there are unforeseen or extraordinary circumstances, within a maximum of 24 working hours. The form will provide the User with the contact details of the centre for the blood extraction/collection of biological samples, and the centre’s customer service hours. The User must contact the centre to confirm the opening hours since there may be variations in timetable of one centre or city to another.
6.4. This request form may be accompanied by instructions on the possible self-collection of biological samples required for
the chosen tests. They can be pharyngeal, vaginal, or urine samples. The instructions will explain to the User how to correctly collect the sample once he/she goes to the laboratory. If he/she has any questions about their ability to properly collect the sample, the laboratory staff will be responsible for organising correct collection. The Company cannot be held responsible for the incorrect collection of samples by the User or the impact it could have on the performance of the end test procedure.
6.5. Blood extraction shall be carried out by qualified laboratory personnel. The collection of biological samples may be carried out by these personnel, or by the User with self-collected samples following the instructions provided by the Company.
6.6. The User shall not provide biological samples from third persons. The Company will consider this delinquent behaviour,
placing the case in the hands of the competent authorities for criminal investigation.
6.7. After the blood extraction/collection of biological samples, the User will receive the result of the tests carried out
by email within a period which is specific for each analysis sold in the shop, which may vary according to the times necessary to process the sample in the laboratories. If the Company overruns this time period without communicating the delay to the User during the specified time period, the Company will refund the cost of the test to the User. However. with correct and timely communication of the delay, the Company will not be obliged to make any refund unless the delay exceeds 7 working days.
6.8. The Company may provide scientific guidance on the test results without the need for a medical consultation but reserves the
right to insist on the purchase of a medical consultation if it considers it to be clinically necessary.
- Responsibility disclaimer:
7.1. The Company cannot be held responsible for the negative clinical consequences in cases of failure of the User to adequately
communicate relevant clinical data, non-compliance by the User with the recommendations of delay after sexual contact of the performance of laboratory tests (the window period), of falsification or omission of information and / or personal clinical history.
7.2. In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, the laboratory
tests offered as Services and their reliability or performance are fully explained in the description of each product in the shop. These are data that may vary with publications of new scientific data in the medical literature. These performance data and the impact of the so-called window period (the necessary delay before the performance of a sexually transmitted infection tests following a high risk sexual contact that thereby optimizes its performance) and the need for compliance with the same can be consulted with Dr. Stephen Chapman prior to purchase, via the aforementioned contact channels. Except for legal reasons, the Company will not accept any responsibility for
the following clinical limitations of the tests performed and the medical consequences that may arise:
A false-positive result, i.e. a specificity error /an erroneously positive result/an over-detection of the infection.
A false-negative result, i.e. a sensitivity error /an erroneously negative result/a failure to detect the infection.
Any clinical consequence of a false positive or negative result, for example, cross-infection a sexually transmitted infection from the User to another person.
Except for legal reasons, the Company will also not accept any liability for the following losses, regardless of their origin:
Any losses that were not attributable to any default on your part;
Business losses (including loss of profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses
incurred); or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between the two parties was concluded. Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service via the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. The Company makes available to the User all the means at its disposal to facilitate the process of purchase and payment of
the Services, however it disclaims liability for causes that are not attributable to them, fortuitous events or force majeure.
Failure or delay in the fulfilment of any of the obligations assumed, when it is due to events that are beyond its reasonable
control, that is, that are due to force majeure, and this may include, by way of example, but not exhaustive:
Strikes, lockouts or other protest measures. Civil unrest, revolt, invasion, terrorist threat or attack, war (declared or not) or
threat or preparations for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of using trains, boats, planes, motor transport or other means of transport, public or private. Inability to use public or private telecommunications systems. Acts, decrees, legislation, regulations or restrictions of any government or authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and the Company will
have an extension in the term to fulfil them for a period equal to the duration of the cause of force majeure. The Company will use all reasonable means to find a solution that allows it to fulfil its obligations despite the cause of force majeure.
7.1 By accepting these General Conditions of Sale, you also accept the Cookies policy.
7.2 Law on Information Society Services (LSSI)
Stephen Geoffrey Chapman Whitfield responsible for the Website, hereinafter RESPONSIBLE, makes this document available to Users, with
which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all Users of the Website about which conditions of use apply.
Any person who accesses this Website assumes the role of User, committing to the observance and strict compliance with the provisions
set forth herein, as well as any other legal provision that may be applicable.
Stephen Geoffrey Chapman Whitfield reserves the right to modify any type of information that may appear on the Website, without there
being any obligation to pre-notice or inform Users of such obligations, being understood as sufficient with the publication on the Website of Stephen Geoffrey Chapman Whitfield.
7.3. Identification data
Domain name: www.stevechapman.es
Trading name: Dr. Steve Chapman
Spanish fiscal identification number: 58403605M
7.4 Regulated activity
Professional Association: Illustrious Official College of Physicians of Madrid
Medical registration number: 282850958
Official academic title: Bachelor of Medicine and Surgery
Issuing status: United Kingdom (diploma recognised officially by the Spanish authorities)
7.5. Intellectual and industrial property rights
The Website, including but not limited to its programming, editing, compilation and other elements necessary for its
operation, designs, logos, text and / or graphics, are the property of the RESPONSIBLE. All the contents of the Website are duly protected by the regulations of intellectual and industrial property, as well as registered in the corresponding public registers.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution
and commercialization, requires in any case the prior written authorization by the RESPONSIBLE. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.
The designs, logos, text and / or graphics outside the RESPONSIBLE and that may appear on the Website, belong to their respective
owners, being themselves responsible for any possible controversy that may arise regarding them. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the Website, and in any case redirect to the main Website of www.stevechapman.es.
The RESPONSIBLE acknowledges in favour of its owners the corresponding intellectual and industrial property rights, not implying
their mere mention or appearance on the Website the existence of rights or any responsibility over them, nor endorsement, sponsorship or recommendation by the same.
To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the
contents of the Website, you can do so through the email firstname.lastname@example.org.
The RESPONSIBLE is exempt from any type of responsibility derived from the information published on its Website whenever
this information has been manipulated or introduced by a third party outside it.
This Website may use technical cookies (small information files that the server sends to the computer of the person accessing
the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the site. The cookies used are, in any case, temporary, with the sole purpose of making navigation more efficient, and disappear at the end of the User’s session. In no case, these cookies provide personal data by themselves and will not be used for the collection of the same.
in order to make navigation easier, allowing, for example, the access of Users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register on each visit. They can also be used to measure the audience, traffic parameters, control the progress and number of entries, etc., being in these cases technically dispensable cookies but beneficial for the User. This Website will not install expendable cookies without the prior consent of the User.
This Website uses analytical cookies (_ga or _utm) owned by Google Analytics, persistent for 2 years, to enable the function of
controlling unique visits in order to facilitate your navigation. Every User who visits the Website is informed of the use of these cookies by means of a floating banner, considering that if you continue browsing you agree with their use. In the case of accepting its use, the banner will disappear, although at any time you can revoke the consent and obtain more information by consulting our Cookies Policy.
The User has the possibility to configure his browser to be alerted to the reception of cookies and to prevent their installation on his computer. Please refer to your browser’s instructions for more information.
7.7. Links Policy
From the Website, you may be redirected to content from third party Websites. Since the RESPONSIBLE cannot always control the
contents introduced by third parties on their respective Websites, it does not assume any type of responsibility regarding said contents. In any case, it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said Website, informing the competent authorities of the content in question.
The RESPONSIBLE is not responsible for the information and content stored, by way of example but not limited to, in forums, chats,
blog generators, comments, social networks or any other means that allows third parties to publish content independently on the Website of the RESPONSIBLE. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all Users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the User considers that there is any content on the Website that could be susceptible to this classification, please notify the Website administrator immediately.
This Website has been reviewed and tested to work properly. In principle, proper operation can be guaranteed 365 days a
year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility that there are certain programming errors, or that there are causes of force majeure, natural disasters, strikes or similar circumstances that make it impossible to access the Website.
7.8. IP addresses
The Website’s servers will be able to automatically detect the IP address and domain name used by the User. An IP address is a
number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow to know the number of page impressions, the number of visits made to the web servers, the order of visits, the access
7.9. Applicable law and jurisdiction
For the resolution of all disputes or issues related to this Website or the activities developed therein, Spanish legislation will
apply, to which the parties expressly submit, being competent for the resolution of all conflicts arising or related to its use the Courts and
Tribunals closest to Gijón.
those conditions specific to the use of the store.
8.2. Information to the User
Stephen Geoffrey Chapman Whitfield, hereinafter RESPONSIBLE, is the Responsible for the processing of the User’s personal data
and informs you that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) on the protection of persons with regard to the processing of personal data and the free movement of these data, so you are provided with the following processing information.
8.3. Purpose of processing:
Maintain a commercial relationship with the User. The operations planned to carry out the treatment are:
The correct management of the sale of Services and this data can be shared with:
Appointment software (Calendly®), with data manager at 271 17th St NW, Ste 1000, Atlanta, Georgia, USA
Online payment platform (PayPal) with data controller at Plaza Pablo Ruiz Picasso (torre Pica), 1 – PLT 13, Madrid, Spain
Employees of the laboratory Synlab Diagnósticos Globales, Carrer Verge de Guadalupe, 18, 08950 Esplugues de Llobregat, Barcelona, Spain
Employees of he laboratory Eurofins Megalab S.A., Calle de Valderribas, 71, 28007 Madrid, Spain
Sending commercial advertising communications by email, fax, SMS, MMS, social media or any other electronic or physical means,
present or future, that makes it possible to make commercial communications. These communications will be made by the RESPONSIBLE person and will be related to its products and services, or its collaborators or suppliers with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
Perform statistical studies.
Process orders, requests or any type of solicited help that is made by the User through any of the contact forms that are made
available to them.
Send the newsletter of the Website.
8.3 Legal basis of the treatment: consent of the interested party when browsing this Site
8.4 Data retention criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the processing, and
when it is no longer necessary for that purpose, they will be deleted with appropriate security measures to ensure the pseudonymisation of the data or the total destruction of the same.
8.5 Communication of the data: The data will not be communicated to third parties, except under legal obligation.
8.6 Rights that assist the User:
Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
Right to file a complaint with the supervisory authority (www.aepd.es) if it considers that the treatment does not comply with
8.7 Contact details to exercise your rights:
Messaging systems via the telephone +34 663827706
8.8. Mandatory or optional nature of the information provided by the User
Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or
presented in download forms, expressly and freely and unequivocally accept that their data is necessary to meet their request, by the provider, being voluntary the inclusion of data in the remaining fields. The User guarantees that the personal data provided to the RESPONSIBLE are true and is responsible for communicating any modification thereof.
The RESPONSIBLE expressly informs and guarantees Users that their personal data will not be transferred in any case to third parties,
and that whenever any type of transfer of personal data is made, the express, informed and unequivocal consent of the Users will be previously requested. All data requested through the Website are mandatory, as they are necessary for the
provision of an optimal service to the User. In the event that all the data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.
8.9. Security measures
That in accordance with the provisions of current regulations on the protection of personal data, the RESPONSIBLE is complying
with all the provisions of the GDPR regulations for the processing of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR, by which they are treated lawfully, fair and transparent in relation to the data subject and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The RESPONSIBLE guarantees that it has implemented appropriate technical and organizational policies to apply the security
measures established by the GDPR in order to protect the rights and freedoms of Users and has communicated the appropriate information so that they can exercise them.
- After-sales service
9.1. The Company provides an extensive after-sales service. The User has contact forms on the Website, and the contact points of
the telephone number +34 663827706 for telephone conversations, SMS or WhatsApp®. There is also e-mail email@example.com for communications by this means.
9.2. This service is available on weekdays Monday to Friday from 10:00 a.m. to 7:00 p.m. During festive or holiday periods, the
opening hours may be varied.
10.1. No waiver by the Company of a particular right or legal action or failure by the Company to strictly comply with any of its obligations
shall imply a waiver of any other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from the performance of his obligations.
10.2. No waiver by the Company of any of these Conditions or of the rights or actions derived from a contract shall take
effect, unless it is expressly stated that it is a waiver and formalized and communicated to the User in writing.
If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses
will remain in force, without being affected by said declaration of nullity.
- Applicable law and jurisdiction
The access, navigation and / or use of this Website and the contracts for the purchase of Services through it will be governed by
- Complaints and claims
The User can send the Company his/her complaints, claims or any other comments he/she wishes to make through the contact details
provided in clause 2.8 of this document.
In addition, the Company has official complaint forms available to Users.
Likewise, if the conclusion of this purchase contract between the Company and the User gives way to a dispute, the User as a consumer
may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following Website: http://ec.europa.eu/consumers/odr/.
Last modification: 20th September 2021